NICE CXone
Customer monitoring and reporting.
Contact Center Automation
Chatbot
what is NICE CXone
NICE CXone is a user-friendly and speedy tool that allows for real-time monitoring of transactions/chats, quick replies, and easy access to call recordings, though some users have reported issues with the pop-up window and out-of-the-box reports.
Open Source: ❌ Close
👍🏻 Advantages
- Real-time monitoring of transactions/chats
- Speedy and without any time delay
- User-friendly interface and easy to navigate
😁 Disadvantages
- Cannot forecast for email or chat
- NICE CXone VCC MAX is a pop-up window
- System issues affecting a large portion of the team
📺 Use cases
- Real-time monitoring of transactions and chats
- Quick replies to customers
- Scheduling
- Integration with Salesforce for better customer management
👥 Target audience
- Businesses of all sizes
- Call centers
- Customer support teams
- Sales teams
