Taobao's AI-Powered "Xiao Mi" Enhances Customer Service with a Comprehensive and Smarter Approach
2024-01-11
Taobao recently announced that it will comprehensively upgrade its "Shop Xiaomi" product using AI large models and has issued testing invitations to merchants. This upgrade is expected to be officially launched in June 2024.
Test data from Taobao shows that after being strengthened by the large model, "Shop Xiaomi" has significantly improved its AI question-answering ability, with an accuracy rate of 85% for answers.
This upgrade will bring more intelligent and comprehensive service support to merchants. Whether it is pre-sales guidance, after-sales service, data insights, or reception quality inspection, "Shop Xiaomi" will be able to better meet the needs of users and improve customer experience.
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