CX Assist's Overview

CXassist is an AI-powered email assistant that manages your inbox by automatically responding to emails based on the training data you provide. It saves you time and boosts your productivity.

How to use CX Assist?

To use CXassist, simply upload your knowledge base in compatible formats such as PDF, txt, or csv. Set personalized rules to assign emails to human representatives or the AI assistant. Sit back and let CXassist handle your inbound emails.

CX Assist's Core Features

AI-powered email assistant Personalized email responses Automatic email handling Custom personas for replies Inbox autopilot Custom check intervals Ignore lists Auto-assign to human

CX Assist's Use Cases

1 CXassist is ideal for businesses and individuals who want to automate their email workflows, boost efficiency, nurture client relationships, and transform their customer experience.

CX Assist Support Email & Customer service contact & Refund contact etc.

Here is the CX Assist support email for customer service: support@cxassist.io . More Contact, visit the contact us page(https://www.cxassist.io/help) CX Assist Login Link: https://app.cxassist.io/ CX Assist Sign up Link: https://app.cxassist.io/ CX Assist Pricing Link: https://www.cxassist.io/#pricing

FAQ from CX Assist

What is CXassist and what does it do?

CXassist is an AI assistant for your inbox. After training it with your own content, it provides timely and accurate responses to prospects and customers.

How does CXassist use AI to respond to emails?

CXassist leverages AI technology to read and answer emails based on the information it is trained with. It has different personas for varied approaches in its responses.

What are pre-set personas and how do they work?

Pre-set personas such as Generalist, Support, and Sales help CXassist provide different types of responses. Each persona has a specific approach and focus.

Why do I need a credit card for the free plan?

A valid credit card is required to reduce spam and fraud within the application and with Gmail services.

How do I set up CXassist to manage my email account?

Sign in with your Google account, provide permission, upload your business content, and turn on CXassist. You can change settings and toggle it on/off anytime.

What email providers are supported by CXassist?

Currently, CXassist supports Google email accounts, both business and personal.

Can CXassist handle multiple email accounts?

Each CXassist account can handle one email account. It can support departmental email accounts or personal email accounts.

Is CXassist capable of understanding and replying in different languages?

Yes, CX Assist can understand and reply in over 50 languages.

How do I ensure that sensitive information in my emails is protected?

CXassist only uses your email information via API with Google and OpenAI. It does not sell or share your information and abides by privacy and compliance regulations.

What happens if CXassist receives an email that it cannot accurately respond to?

If CXassist cannot accurately respond to an email, it will forward it to the provided email address for manual review and response.

Can CXassist handle attachments in emails?

Currently, CXassist cannot read attachments in emails.

Can I integrate CXassist with other tools or services?

Currently, CXassist only works with Gmail accounts (personal and business).

How can I reply to an email personally instead of using CXassist?

You can set a longer interval for CXassist to run, giving you enough time to manually respond to specific emails.

How can I provide feedback on the responses generated by CXassist?

You can send feedback to support@cxassist.io

How is CXassist different from other email automation tools?

CXassist eliminates the need for drafting and proof-reading by being trained on your own content. It saves you mental effort and allows you to focus on your best work.

Are there any limitations on the volume of emails that CXassist can process?

For personal accounts, CXassist limits sending to 5,000 emails per month. For business accounts, the limit is 25,000 emails per month. Custom volume plans are available upon request.

How can I ensure that CXassist's responses reflect my brand's tone and voice?

You can upload a style-guide or similar document that specifies your brand's tone and voice in responses.

What support options are available if I encounter issues with CXassist?

You can contact support@cxassist.io for assistance with any issues.

How frequently is CXassist updated, and will I receive updates automatically?

Updates are regularly made to CXassist, and you will receive new product updates automatically as a subscriber.

How is the pricing structured for CXassist?

CXassist offers different plans, including a free trial plan, personal plan, and business plan. You only pay based on the number of emails CXassist answers per month.

Is there a trial period for CXassist? How do I sign up for it?

Yes, there is a trial period for CXassist. You can sign up for it by selecting the Free plan on the website.

What is the cancellation policy if I no longer wish to use CXassist?

You can cancel your CXassist subscription at any time. There are no contracts.

Are there any training resources or documentation available for new users?

CXassist provides custom trainings upon request. Documentation can be found on the website in the resources section.

Can CXassist detect and filter out spam or malicious content?

CXassist is effectively immune to phishing attacks, as it does not click malicious links or open attachments on its own.