Haptik
Chatbot creation and integration.
Customer Self-Service
Chatbot
what is Haptik
Haptik is a cloud-based chatbot software that is easy to set up and integrate with existing CRM software, with a feature called smart agent for common customer support flows and personalized messaging, as well as a knowledge base for self-service, but may require a dedicated developer for dynamic scaling and lacks efficiency and auto-planning, with a support team that can be absent-minded and slow to resolve issues.
Open Source: ❌ Close
👍🏻 Advantages
- Easy to set up chatbots
- Smart agent feature for customer support
- Cloud-based and accessible from any device
😁 Disadvantages
- AI struggles with colloquial vernacular languages
- Chatbot becomes difficult to scale without a dedicated developer
- Support team can be unhelpful and absent-minded
📺 Use cases
- Customer support
- Lead capturing
- Customer engagement
- Post-sale/subscription management
- Quick responses to frequently asked questions without human intervention
👥 Target audience
- Businesses
- Startups
- Organizations
