Siena AI

What is Siena AI

Siena AI is a cutting-edge, autonomous customer service platform that combines human-like empathy and AI to transform customer experiences. Its AI aspects include a cognitive reasoning-based engine for handling complex issues, multilingual support in over 100 languages, and the ability to understand human-like empathy, allowing it to resolve issues instead of deflecting them and craft channel-specific AI personas with ease. It is designed for commerce and can be used in various scenarios, including immediate answers with real-time knowledge base, social media and community interactions, conversational SMS and WhatsApp, and automated frequently asked questions.

How to use Siena AI

Users can integrate Siena with their help desk in 1-click and start using the autonomous customer service with minimal setup, utilizing its AI capabilities to combine human empathy and AI to transform customer experience.

Key Features

• Combines human empathy and AI,
• Human-like empathy in every interaction,
• Cognitive reasoning-based engine for handling complex issues

Frequently Asked Questions

How does Siena's AI engine make decisions?

Siena's AI engine uses cognitive reasoning-based to evaluate a large number of data points and make real-time decisions.

How does Siena's AI handle multiple intents and complex tasks?

Siena's AI flawlessly handles multiple intents and complex tasks by combining human-like empathy and AI.

Can Siena's AI understand and respond to customer inquiries in different languages?

Yes, Siena's AI provides multilingual support in over 100 languages, allowing for effortless omnichannel management.