Adecco CEO States: AI to Create New Job Opportunities

2024-01-15

The head of the world's largest temporary staffing agency, Adecco, has stated that artificial intelligence (AI) has sparked serious concerns about employment, but it will also create new positions. From meteorologists to lawyers and writers, AI-powered content generation can change the landscape of many professions. However, Denis Machuel, CEO of Adecco based in Zurich, also believes that AI will create new jobs. Machuel said, "This could be the biggest disruption and revolution we have seen in decades. It will be massive. Let's be clear, no one really knows or can accurately predict what will happen in the next five years." "All this increase in productivity helps people do more, but it also disrupts some of the work they are doing. There are certainly factors that create job opportunities and factors that destroy job opportunities. We have seen this in the internet and digitalization." "The situations we have seen in the past tell us that there is more or less a balance between the two." "Technology brings a better understanding of the interaction between people and the market, but it also brings complexity. This complexity requires more people to handle it." "GenAI will bring productivity, but it will also bring more evidence, more data, and different ways of producing and delivering products and services. For this, we need talent." "Are some jobs more dangerous than others?" "It may be a bit early to accurately describe the jobs that are fundamentally at risk. Because we have to look at the tasks behind them." "If you only calculate and collect information and perform synthesis, then your job is at risk, whether it is in finance, law, or business, because... that's what GenAI does." "White-collar workers may be more affected than blue-collar workers—at least in the short term." "In the white-collar field, things related to large-scale information management will be more disrupted than skills related to building relationships, strategic thinking, or problem-solving." "However, we know that there are limits to this." "For example, take lawyers or legal assistants: GenAI can calculate a large number of legal decisions." "However, a deep and nuanced understanding of complex legal situations and problem-solving skills required to integrate things together are still closely related to humans." "Usually, the tasks that can be automated are not the most exciting for people. So, if these tasks can be automated, you can have more time to focus on better things." "How does Adecco use AI?" "We have signed a partnership agreement with Microsoft to create a career platform that provides advice for companies and employees on their development paths, supporting them in reflecting on the skills and types of work they can choose." "The good news about GenAI is that the possibility of improving skills and reskilling through these tools is actively emerging." "We have created a resume generator using AI tools to help people create their own resumes." "I mentioned this chatbot in our recruiters' daily tasks, which can quickly interact with thousands of job seekers." "This allows our recruiters to spend more time on interpersonal relationships rather than searching databases." "This means that recruiters can spend more time with people rather than doing mundane tasks."