Ant Group launches "Digital Ant Power", AI empowers B-end market to open a new chapter

2024-08-16

In the wave of deep integration between artificial intelligence (AI) and enterprise services, Ant Group once again demonstrates its forward-looking layout and innovative strength. Recently, Ant Group officially announced the establishment of "Digital Ant Force" in Beijing, with its headquarters located in the core area of Ant Beijing Innovation Technology, Haidian District. This move marks Ant Group's official entry into the AI to B market, dedicated to deeply integrating cutting-edge AI technology into various aspects of enterprise operations and creating a new era of enterprise services. The establishment of "Digital Ant Force" is an important exploration and practice of Ant Group in the industrial application of AI technology. Chairman Zhou Yun emphasized during a media communication meeting, "In the full chain of enterprise operations, from customer service to technology research and development, and then to operation management, AI has tremendous potential for efficiency improvement. However, enterprises often find it difficult to directly apply these tools. What they need are tailor-made industry solutions and one-stop services to achieve true business upgrades." Relying on Ant Group's years of technical accumulation and industry experience, Digital Ant Force has built a mature human-machine fusion AI application system. These valuable practical experience and solutions are now open to the outside world through the Digital Ant Force platform, helping enterprises easily embrace AI technology and achieve intelligent transformation of business management. Digital Ant Force focuses on three core service areas: intelligent customer service and marketing, intelligent operations, and intelligent technology. In terms of intelligent customer service, enterprises can significantly reduce operating costs and improve service efficiency and quality by deploying advanced AI cloud customer service systems and intelligent marketing, training, and quality inspection tools. Intelligent operations services cover key areas such as law and compliance, providing enterprises with comprehensive intelligent support. As for intelligent technology services, relying on the CodeFuse code model, Digital Ant Force helps enterprises overcome technical barriers and accelerate product development processes. It is worth mentioning that Digital Ant Force's AI-human fusion solution has shown remarkable results in multiple projects. Taking intelligent customer service as an example, this solution has successfully helped enterprises shorten the recruitment cycle from thousands of people to half a day, significantly improving the elastic scheduling capability of customer service, with a peak elasticity of up to 400%, achieving a dual leap in cost reduction and service quality. Looking ahead, with the continuous progress of generative AI and deep learning technology, artificial intelligence is gradually becoming the core engine driving innovation in enterprise services. Digital Ant Force is a pioneer in this trend, dedicated to solving practical problems that enterprises face in AI applications and promoting comprehensive digital transformation and intelligent upgrading of enterprise management. "We look forward to injecting new vitality and ideas into the AI enterprise service market through the efforts of Digital Ant Force," Zhou Yun said. At the upcoming Bund Summit in September, the product family of Digital Ant Force will make its first public appearance, showcasing its powerful AI empowerment capabilities and broad application prospects to the industry.