According to reports, the CEO of fintech giant Klarna has warned that the power of artificial intelligence (AI) is "happening," confirming that the company's AI chatbot is already handling the work of 700 human employees. Klarna announced a partnership with ChatGPT creator OpenAI last year, and it has now been confirmed that their chatbot has processed 2.3 million customer service chats in 35 different languages in its first four weeks of operation. This is equivalent to the workload of 700 full-time customer service agents. The success of the AI chatbot has prompted Klarna to reduce the number of outsourced customer service agents from around 3,000 to 2,300. Klarna spokespersons have claimed in a press release that the chatbot's customer satisfaction is on par with humans, while also boasting higher accuracy and a 25% reduction in repetitive queries. The resolution time for support tickets has also been reduced from 11 minutes to under two minutes. CEO and co-founder Sebastian Siemiatkowski posted on X, stating, "As more and more companies adopt these technologies, we believe that society needs to consider their impact. While this may have a positive impact on society as a whole, we need to consider the impact on individuals affected. We have decided to share these statistics to raise awareness and encourage a proactive approach to the topic of AI." "For decision-makers worldwide, it is important to recognize that this is not just the 'future,' it is happening." Klarna believes that its AI chatbot will help increase profits by $40 million by 2024. Is there a risk of humans being replaced by AI? Concerns about AI eventually replacing humans in the workplace seem to have become a reality. Earlier this year, an analysis by the International Monetary Fund (IMF) found that 60% of jobs in developed economies could be affected by AI, with about half of those jobs potentially succumbing to the advanced power of AI. The other half of people may benefit from AI in the workplace. The report emphasizes the need for countries to take swift action and implement specific policies regarding the use of AI in specific markets. It also urges stronger economies to embrace and prioritize AI innovation while developing regulatory frameworks, which will help "cultivate a safe and responsible AI environment and maintain public trust." However, due to Klarna providing a compelling use case for other companies to consider replacing at least some employees with AI, some believe that it may be too late to act now.